FREQUENTLY ASKED QUESTIONS

When can I expect my Bannerfall Order?

All Bannerfall Orders have now been sent out, if you have not received yours, please Contact Us.

When will my OwengeJuiceTV Enamel Pins arrive?

You should have received your Juiceathon 2026 Order by now, if you have not, please Contact Us.

When is my Vampires SMP order arriving?

You should have received your Vampires Order by now, if you have not, please Contact Us.

I put in the wrong shipping address

Contact us asap so that we can change your order address on our system
If your order has already been sent, you will need to either pay for a secondary amount of shipping or choose to cancel your order.

I live in the United States, why is shipping more for me than it used to be?

Due to a new shipping law passed by the United States, all packages into the USA must now be shipped under “International Tracked”. Which is more expensive than the previous option PowCreations was using to ship to the states.
We apologize for the inconvenience.

I live in the EU, why is shipping more for me than it used to be?

The EU have recently announced a new Custom Duty charge to be made on all shipments made into Europe outside of the EU. As the UK (where we ship from) is not in the EU, shipping costs have risen.
We apologize for the inconvenience.

I have a customs charge on my order?

We are sorry to hear this, we try our best to ensure all orders will go through country customs without a hitch, but sometimes problems arise. Unfortunately we aren’t able to offer compensation for any charges that come from customs.

My order arrived damaged?

We are so sorry if this has happened to you, Royal Mail occasionally handles packages recklessly. Please use our Contact Page to get in touch and we'll resolve the issue as soon as we can.

Why am I being charged more than I am being quoted?

Depending on browser settings, prices are sometimes listed in GBP, not USD. Please ensure the amount you are expecting to pay for your order takes into account conversion rates.

I’ve placed two separate orders and would like to combine them into one package.

This is unfortunately not a service we provide. Apologies for the inconvenience.